Day Spa Policies

Facility

Tranquil Moments is a full service Day Spa with an stress free atmosphere of pure relaxation . We provide services ranging from body treatments, massages, manicure &pedicures, waxing, and facials. We provide a showering facility for those clients that receive body treatments to let you leave completely refreshed and rejuvenated.

Arriving For Your Appointment

We ask that you arrive 10- 15 minutes prior to your scheduled appointment, so that we may gather all necessary pre-service information and for you to enjoy our relaxation room and complementary refreshment bar. In addition, this allows us to provide you with the best service by maximizing the time you receive for your full Tranquil Moments Experience. Just as our name states the atmosphere in the salon and spa is casual, relaxed, and tranquil.

Cancellations/Lateness Policy

We understand that everyone has things that come up - work, kids, or emergencies. Many people do not understand, though, that when we make an appointment with you, it is not one-way - our staff is waiting to meet with you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).
We ask that all appointments be reserved with a major credit card, or gift certificate. Because we want to provide each of our clients with a tranquil experience from the moment they schedule their appointment, we kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

24 hours notice for a single service,
48 hours notice for a package & weekend services,
72 hours notice for a Holiday

If you choose to cancel or reschedule within the above time frames, we do charge 50% of your scheduled appointment to your credit card or gift certificate. If you choose to cancel or reschedule within 12 hours of your appointment (24 hours for holidays), we do charge the full amount of the appointments scheduled, as we are less likely to be able to fill the time slot your appointment occupied.
We strictly adhere to these policies for the benefit of all of our clients, and appreciate your understanding.

**Appointments made within 24 hours are
automatically subject to cancellation fees**

**NO SHOW Are Charged The Full Amount
Of All Scheduled Treatments.**

**We Reserve The Right To Charge Late
For The Full Value Of All Services Booked**

Gratuities

Tipping is always left to the discretion of our clients. Gift certificates do not include gratuities.

We regret that we cannot be responsible for the loss or damage to personal articles, including clothing, cell phones, bags, and any other accessories or items you may bring into the spa.
Out of respect for others, please turn off cell phones, pagers, etc
We reserve the right to refuse service.

Thank you for your understanding and cooperation.